- Cancellation and Refund Policy
- Cancellation by Client: Cancellations must be made at least 48 hours before the scheduled session to avoid charges. Cancellations made within 48 hours of the session will be charged at the full rate.
- Cancellation by Company: We reserve the right to cancel or reschedule sessions. In such cases, we will provide as much notice as possible and offer a rescheduled date or a refund.
- Refunds: Refunds are provided at our discretion and will be considered on a case-by-case basis.
- How to Request a Refund or Cancellation
- To request a refund or cancel your purchase, please email our customer support team at admin@hsacademy.co.uk with your order number, purchase date, and reason for the request. Allow up to 5 business days for our team to review your request. Approved refunds will be processed within 7 business days to the original payment method.
- Confidentiality and Privacy
- Confidential Information: We respect your privacy and will keep all client information confidential, except as required by law.
- Data Protection: We adhere to applicable data protection laws regarding the handling and storage of personal information.
- Limitation of Liability
- No Guarantee of Results: While we strive to provide high-quality tutoring, we do not guarantee specific academic results.
- Liability: Our liability for any claim arising out of the provision of Services shall be limited to the amount paid for the Services in question.
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- Tutor Responsibilities
- Professionalism: Tutors will conduct themselves in a professional manner, providing the agreed-upon Services to the best of their ability.
- Punctuality: Tutors will be punctual and prepared for each session.
- Feedback: Tutors will provide regular feedback on the student’s progress and areas for improvement.
- Changes to Terms
We reserve the right to amend or change these Terms at any time without notice. Any changes will be posted on this page, and the effective date will be updated. Your continued use of the website after any changes indicates your acceptance of the new Terms. It is your responsibility to review these Terms periodically.
Contact Us
If you have any questions about these terms, please contact us at info@hsacademy.co.uk